These Website Regulations have been prepared by the lawyers of the Prokonsumencki.pl . The Website www.lunarlogic.com takes care of consumer rights. The consumer can not waive the rights granted to him in the Consumer Rights Act. The provisions of contracts less favourable to the consumer than the provisions of the Consumer Rights Act are invalid and, in their place, apply the provisions of the Act on Consumer Rights. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law, and any possible doubts should be explained in favour of the consumer. In case of non-compliance of the provisions of these Regulations with the above provisions, the priority is given to these provisions and should be applied.
1.1. The Website available at lunarlogic.com and estimation.lunarlogic.io is run by LUNAR LOGIC SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ (limited liability company) based in Cracow, Poland (the office address and correspondence address: Al.
Krasińskiego 17/3, 31-111 Cracow, Poland), registered in the register of entrepreneurs of National Court Registry under the
number: 0000217813; register court which holds the company's documentation: District Court for Kraków-Śródmieście in Cracow,
XII Commercial Department of National Court Registry; share capital in the amount of: 87 200,00 PLN; tax ID no. NIP (UE VAT):
PL6772235309, National Economy Register No. REGON 356864839; e-mail address: contact@lunarlogic.io and telephone number:
+48 508 694 400.
1.2. These Regulations apply to the lunarlogic.com Website and its functionalities as well as to the estimation.lunarlogic.io Website and
the Sales Agreement concluded through it.
1.3. These Regulations are addressed both to the consumers and to the entrepreneurs using the Website unless a section states
otherwise.
1.4. The Controller of personal data processed on the Website in connection with the implementation of the provisions of these
Regulations is the Seller. The personal data are processed for purposes within the period and on the basis of the grounds and
principles set out in the privacy policy published on the Website. The privacy policy contains primarily the rules for the processing
of personal data by the Controller on the Website, including the basics, purposes and the period of processing the personal data
and the rights of the persons to whom the data relate, as well as the information on the use of cookie files and analytical tools on
the Website. Using the Website, including making purchases is voluntary. Similarly, the provision of personal data by the Service
User or the Customer using the Website is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the
contract and statutory duties of the Seller).
1.5. Definitions:
1.5.1. BLOG - Electronic Service, an Internet blog available on the Website and run by the Service Provider for all visitors to the Website.
1.5.2. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.
1.5.3. REGISTRATION FORM – the form available on the Website that allows you to create an Account.
1.5.4. CONTACT FORM - Electronic Service, an interactive form available on the Website, enabling contact with the Service Provider.
1.5.5. CUSTOMER – (1) a natural person with full legal capacity, and in the cases provided for by the generally applicable regulations
also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality for
which the law grants legal capacity; - who has concluded or intends to conclude a Sales Contract with the Seller.
1.5.6. CIVIL CODE – Civil Code Act of 23 April 1964 (Dz.U. 1964 nr 16, poz. 93 - with amendments).
1.5.7. PRODUCT – a movable item being the subject of the Sales Contract between the Customer and the Seller.
1.5.8. REGULATIONS – these regulations of the Website.
1.5.9. WEBSITE – Website of the Service Provider available at the Internet address: www.lunarlogic.com
1.5.10. SELLER; SERVICE PROVIDER – LUNAR LOGIC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (limited liability company) based in Cracow, Poland (the office address and correspondence address: Al. Krasińskiego 17/3, 31-111 Cracow, Poland), registered in the
register of entrepreneurs of National Court Registry under the number: 0000217813; register court which holds the company's
documentation: District Court for Kraków-Śródmieście in Cracow, XII Commercial Department of National Court Registry; share
capital in the amount of: 87 200,00 PLN; tax ID no. NIP (UE VAT): PL6772235309, National Economy Register No. REGON
356864839; e-mail address: contact@lunarlogic.io and telephone number: +48 508 694 400.
1.5.11. SALES CONTRACT – a sales contract (in the case of movable items and movable items with digital elements), (2) a contract for the
delivery of a Product (in the case of digital content or a digital service), (3) a contract for the provision or use of a Product (in the
case of a service other than digital and other Products) which is being concluded or have been concluded between the Customer
and the Seller via the Website.
1.5.12. ELECTRONIC SERVICE – the service provided electronically by the Service Provider to the Service User via the Website.
1.5.13. SERVICE USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a
natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, for which the
law grants legal capacity; - using or intending to use the Electronic Service.
1.5.14. CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights (Dz.U. 2014 poz. 827 with amendments)
1.5.15. ORDER - Customer's declaration of intention submitted via the Order Form and aimed directly to conclude the Product Sales
Contract with the Seller.
2.1. The following Electronic Services are available on the Website: Contact Form, Order Form, Blog.
2.1.1. Using the Contact Form is possible after (1) going to the “Contact” tab on the Website, (2) completing the Contact Form and (2)
clicking the “Send message” field - until then, it is possible to modify the entered data on your own. In the Contact Form, it is
necessary for the Customer to provide the following data: name and surname, e-mail address, title and content of the message
addressed to the Service Provider.
2.1.1.1. The Contact Form Electronic Service is provided free of charge and is of a one-off nature and ends when the message is sent via
it or when the Service User ceases to use it earlier.
2.1.2 Order Form - using of the Order Form begins with adding the first Product to the electronic basket by the Customer on the Website.
Placing an Order takes place after the Customer has completed two subsequent steps - (1) completing the Order Form and (2)
clicking on the Website after completing the Order Form “Pay” field - up to that moment it is possible to modify independently all
entered data (for this purpose, follow the displayed messages and information available on the Website). In the Order Form, it is
necessary for the Customer to provide the following data about the Customer: name and surname / company name, address
(street, house / flat number, zip code, city, country), the e-mail address, the contact telephone number and details of the Sales
Contract: Product (s), amount of Product (s), place and method of delivery of the Product (s), the method of payment. In the case
of Customers who are not consumers, it is also necessary to provide the company name and the tax identification number.
2.1.1.1. The Order Form Electronic Service is provided free of charge, is single-use in nature and is concluded upon placement of an Order
via the Form or upon earlier discontinuation of placing the Order by the Service User.
2.1.2. Blog - using the Blog is possible after entering the Website - the Blog is available to all visitors of the Website without the need to
provide any data or perform other activities.
2.1.2.1. The Service Provider allows you to add comments under Blog entries. Comments of the Service User express only their own
opinion and do not constitute the opinion of the Service Provider. It is not allowed to post comments that violate the rules of
netiquette and contain information that is untrue or may mislead other Service Users. The Service Provider reserves the right to
remove comments that violate the above rules.
2.1.2.2. The Service Provider complies with art. 14 sec. 1 of the Act on the provision of electronic services of July 18, 2002 (Journal of
Laws of 2002 No. 144, item 1204, as amended), according to which: the person who, by making the resources of the ICT system
available for storage data by the service recipient is not aware of the unlawful nature of the data or related activities, and in the
event of receiving an official notification or obtaining reliable information about the unlawful nature of the data or related
activities, he will immediately prevent access to these data.
2.1.2.3. Using the Blog is free of charge and takes place after going to the appropriate tabs of the Website. The blog is run by the
Service Provider. The Service User has the option to stop using the Website at any time and without giving a reason by closing
the web browser.
2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) a computer, laptop or other
multimedia device with Internet access; (2) the access to e-mail; (3) an up-to-date web browser: Mozilla Firefox; Internet Explorer;
Opera; Google Chrome; Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies
and Javascript support in the web browser.
2.3. The Service User is obliged to use the Website in a manner consistent with the law and good customs, with respect for the personal
rights and copyrights and intellectual property of the Service Provider and third parties. The Service User is obliged to enter data
consistent with the actual state. The Service User is prohibited from providing unlawful content.
2.4. Complaint procedure with regard to the Electronic Services is indicated in clause 6 of the Regulations.
1.1.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the
operation of the Website (excluding the Product complaint procedure, which is indicated in point 6 of the Regulations) may
be submitted by the Service Recipient, for example:
1.1.1.1. in writing to the address: Al. Krasińskiego 17/3, 31-111 Cracow, Poland;
1.1.1.2. in electronic form via e-mail to the following address: contact@lunarlogic.io.
1.1.2. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances
regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the Customer's requests; and (3)
contact details of the complainant - this will facilitate and accelerate the consideration of the complaint by the Service
Provider. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of
complaints submitted without the recommended description of the complaint.
1.1.3. The response to the complaint by the Service Provider takes place immediately, not later than within 14 calendar days from
the date of its submission.
3.1. The conclusion of a Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order using
the Order Form on the Website in accordance with clause 2.1.2 of the Regulations.
3.2. The Product price shown on the Website is given in American dollars (USD) and includes taxes. The Customer is informed of the
total value of the Product included in the Order, as well as of the delivery costs (including fees for transport, delivery and postal
services) and other costs, or the obligation to pay those costs, if the value of those fees cannot be determined, on the Website’s
website during placement of the Order, as well as at the moment of the Customer’s expression of will to enter into a Sales
Contract.
4.1. The Seller provides the Customer with the following methods of payment under the Sales Contract:
4.1.1. The electronic payments and credit card payments via Braintreepayments.com – all possible current payment methods are
specified on the Website in the payment methods tab and on the website https://www.braintreepayments.com/.
4.1.1.1. The settlement of transactions by electronic payments and credit cards are carried out in accordance with the Customer's
choice through the Braintreepayments.com service. The support for electronic payments and credit card payments is
provided by:
4.1.1.1.1. Braintreepayments.com –PayPal (Europe) S.a r.l. & Cie, S.C.A., 5 th floor 22–24 Boulevard Royal, L-2449,
Luxembourg.
4.2. Payment deadline:
4.2.1. The Customer is obliged to make the payment immediately after concluding the Sales Contract.
5.1. The delivery of the Product to the Customer is payable, unless the Sales Contract provides otherwise. The Product delivery costs
(including charges for transport, delivery and postal services) are indicated to the Customer on the Website in the delivery costs tab
and during the Order placement, including when the Customer expreses a will to be bound by the Sales Contract.
5.2. The Seller provides the Customer with the following methods of delivery or collection of the Product:
5.2.1. Courier parcel.
5.2.2. Courier on delivery parcel.
5.3. The deadline for delivery of the Product to the Customer is up to 14 Business Days, unless a shorter deadline is specified in the
description of the Product or when placing the Order. In the case of Products with different delivery deadlines, the delivery
deadline is the longest given deadline, which, however, can not exceed 14 Business Days. The beginning of the delivery deadline of
the Product to the Customer counts from the date of crediting the Seller's bank account or current account.
6.1. This clause 6 of the Regulations defines the complaint handling procedure common to all complaints submitted to the Seller, in
particular complaints regarding Products, Sales Contracts, Electronic Services and other complaints related to the Seller’s running of
the Website.
6.2. The basis and scope of the Seller's statutory liability are defined by generally applicable laws, in particular in the Civil Code, the
Consumer Rights Act and the 18 th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204
further amended).
6.2.1. Detailed provisions regarding the complaint of the Product – a movable item – purchased by the Customer under the Sales Contract
concluded with the Seller until December 31, 2022, are set out in the provisions of the Civil Code in the wording in force until
December 31, 2022, in particular art. 556–576 of the Civil Code. These provisions specify in particular the basis and scope of the
Seller's liability towards the Customer if the Product sold has a physical or legal defect (warranty). The Seller is obliged to deliver the
Product without defects to the Customer. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under warranty for the
Product purchased according to the preceding sentence to the Customer who is not a consumer shall be excluded.
6.2.2. Detailed provisions regarding the complaint of the Product – a movable item (including a movable item with digital elements) but
excluding a movable item that serves only as a carrier of digital content – purchased by the Customer under the Sales Contract
concluded with the Seller from January 1, 2023, are defined by the provisions of the Consumer Rights Act in the wording applicable
from January 1, 2023, in particular art. 43a – 43g of the Consumer Rights Act. These provisions specify in particular the basis and
scope of the Seller's liability towards the consumer in the event of non–compliance of the Product with the Sales Contract.
6.2.3. Detailed provisions regarding the complaint of the Product – digital content or service or a movable item that serves only as a carrier
of digital content – purchased by the Customer under the Sales Contract concluded with the Seller from January 1, 2023 or before
that date, if the delivery of such a Product was to take place or took place after that date are defined by the provisions of the Act on
Consumer Rights in the wording applicable from January 1, 2023, in particular art. 43h – 43q of the Consumer Rights Act. These
provisions specify in particular the basis and scope of the Seller's liability towards the consumer, in the event of non–compliance of
the Product with the Sales Contract.
6.3. A complaint can be made by the Customer, for example:
6.3.1. in writing to the following address: Al. Krasińskiego 17/3, 31-111 Cracow. Poland.
6.3.2. in electronic form via e–mail to the following address: contact@lunarlogic.io.
6.3. The Product may be sent or returned under the complaint to the following address: Al. Krasińskiego 17/3, 31-111 Cracow. Poland.
6.4. It is recommended to provide in the description of the complaint: (1) the information and circumstances regarding the subject of the
complaint, in particular the type and date of occurrence of the of irregularities or non–compliance with the contract; (2) the request
to bring the Product into compliance with the contract or a statement of price reduction or withdrawal from the Sales Contract, or
other claim and (3) the contact details of the complainant – this will facilitate and speed up the consideration of the complaint. The
requirements specified in the preceding sentence only take the form of recommendations and do not affect the effectiveness of the
complaints filed without the recommended description of the complaint.
6.5. In the event of a change in the contact details provided by the complainant during the complaint consideration, they are obliged to
notify the Seller about it.
6.6. The complaint may be accompanied by evidence (e.g., photos, documents, or the Product) related to the subject of the complaint.
The Seller may also ask the complainant to provide additional information or send evidence (e.g., photos), if it facilitates and speeds
up the consideration of the complaint by the Seller.
6.7. The Seller will respond to the complaint promptly, no later than within 14 calendar days from the date of its submission.
7.1. Out-of-court methods of resolving disputes include (1) allowing the parties to reconcile their positions, for example through
mediation; (2) proposing a solution to the dispute, e.g. through conciliation, and (3) resolving the dispute and imposing its solution
on the parties, e.g. as part of arbitration (arbitration court). The detailed information on using the extrajudicial method of dealing
with complaints and pursuing claims, the rules of access to these procedures by the Customer who is a consumer and an user
friendly search engine of entities dealing with amicable dispute resolution are available on the website of the Office of Competition
and Consumer Protection at: https://polubowne.uokik.gov.pl/.
7.2. At the the Office of the President of Competition and Consumer Protection there is a contact point, whose task, among others, is
providing the consumers information in matters relating to the extrajudicial solving of consumer disputes. A consumer may contact
the point: (1) by phone - by calling +48 22 55 60 332 or +48 22 55 60 333; (2) by e-mail - by sending a message to the following
address: kontakt.adr@uokik.gov.pl or (3) in writing or in person - at the Office's Head Office at Plac Powstańców Warszawy 1 in
Warsaw (00-030), Poland.
7.3. A consumer has the following options of using extrajudicial methods of settling complaints and asserting claims: (1) an application
to settle a dispute to a permanent amicable consumer court; (2) an application regarding extrajudicial resolution of the dispute to
the voivodeship inspector of the Trade Inspection; or (3) the assistance of the district (municipal) consumer ombudsman or social
organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish
Consumers). The advice is provided, among others, via e-mail at porady@dlakonsumentow.pl and at the consumer helpline
number 0048 801 440 220 (call center on Business Days, 8:00 - 18:00, call fee according to the operator's tariff).
7.4. An online platform for settling disputes between the consumers and the entrepreneurs at the EU level (ODR platform) is available
at http://ec.europa.eu/odr . The ODR platform is an interactive and multilingual website with a one-stop shop for the consumers
and the entrepreneurs seeking out-of-court settlement of the contractual obligations arising from an online sales contract or a
service contract (more information on the platform website itself or on the Internet site of the Office of Competition and Consumer
Protection: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).
8.1. A consumer who has concluded a distant contract may, within 14 calendar days, withdraw from it without giving a reason and
without incurring costs, except for the costs specified in clause 8.8 of the Regulations. To meet the deadline, it is enough to send a
statement before its expiry. A declaration of withdrawal from the contract can be made, for example:
8.1.1. in writing to the address: Al. Krasińskiego 17/3, 31-111 Cracow. Poland;
8.1.2. in electronic form via e–mail to the following address: contact@lunarlogic.io.
8.2. The return of the Product – movable items (including movable items with digital elements) as part of withdrawal from the contract
may be made to the following address: Al. Krasińskiego 17/3, 31-111 Cracow. Poland.
8.3. An exemplary template of withdrawal form is included in Enclosure no 2 to the Consumer Rights Act and is additionally available in
clause 13 of the Regulations. The consumer can use the template form, but it is not obligatory.
8.4. The deadline for withdrawal from the contract begins:
8.4.1. for the contract whereby the Seller releases the Product, being obliged to transfer its ownership (for example the Sales Contract) –
from taking the Product into possession by the consumer or a third party designated by the consumer, other than the carrier, and in
the case of a contract where: (1) many Products are delivered separately, in batches or in parts – from taking possession of the last
Product, batch or part or (2) when it consists in regular delivery of Products for a definite period – from taking possession of the first
Product;
8.4.2. for other contracts – from the date of contract conclusion.
8.5. In the event of withdrawal from a distant contract, the contract is considered null and void.
8.6. Product – movable items (including movable items with digital elements):
8.6.1. The Seller is obliged immediately, not later than within 14 calendar days from the date of receipt of the consumer's statement on
withdrawal from the contract, to return all payments made by the consumer, consumer the delivery costs of the Product – a movable
item including a movable item with digital elements (except for additional costs resulting from the delivery method chosen by the
consumer other than the cheapest standard delivery method available on the Website). The Seller shall refund the payment using the
same method of payment as the consumer used, unless the consumer has expressly agreed to a different method of return, which
does not cause any costs for him. In case of Products – movable items (including movable items with digital elements) – if the Seller has not offered to collect the Product from the consumer themself, they may withhold the reimbursement of payments received
from the consumer until the receipt of the Product or the delivery by the consumer of a proof of its return, whichever occurs first.
8.6.2. In case of Products – movable items (including movable items with digital elements) – the consumer is obliged immediately, no later
than within 14 calendar days from the date on which they withdraw from the contract, to return the Product to the Seller or hand it
over to the person authorized by the Seller for pickup, unless the Seller suggested that they will pick up the Product themself. To
meet the deadline, it is enough to return the Product before its expiry.
8.6.3. The Consumer is liable for the decrease in the value of the Product – a movable item (including a movable item with digital elements)
– as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the
Product.
8.7. Products – digital content or digital services:
8.7.1. In a case of withdrawal from the contract for the delivery of the Product – digital content or digital service – from the date of receipt
of the consumer's statement on withdrawal from the contract the Seller shall refrain from using any content other than personal
data, which was provided or created by the consumer when using the Product, except where such content: (1) has no utility outside
the context of the digital content or digital service that was the subject of the contract; (2) only relates to the consumer's activity
when using the digital content or digital service supplied by the Seller; (3) has been aggregated with other data by the Seller and
cannot be disaggregated or only with disproportionate efforts; (4) has been generated jointly by the consumer and other consumers,
and other consumers are able to continue to make use of the content. Except in the situations referred to in clauses (1)–(3), the Seller
shall, at the request of the consumer, make available to the consumer any content other than personal data, which was provided or
created by the consumer when using the digital content or digital service supplied by the Seller. In a case of withdrawal from the
contract the Seller may prevent any further use of the digital content or digital service by the consumer, in particular by making the
digital content or digital service inaccessible to the consumer or disabling the user account of the consumer, without prejudice to the
rights of the consumer, as described in the preceding sentence. The consumer shall be entitled to retrieve that digital content free of
charge, without hindrance from the Seller, within a reasonable time and in a commonly used and machine–readable format.
8.7.2. In a case of withdrawal from the contract for the delivery of the Product – digital content or digital service – the consumer is obliged
to refrain from using the digital content or digital service and from making it available to third parties.
8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to pay.
8.9. In case of Products – movable items (including movable items with digital elements) – if the consumer has chosen the method of
delivery of the Product other than the cheapest standard delivery method available on the Website, the Seller is not obliged to
refund the additional costs paid by the consumer.
8.10. In case of Products – movable items (including movable items with digital elements) – the consumer bears the direct costs of
returning the Product.
8.11. In the case of a Product – a service which performance – at the explicit request of the consumer – started before the withdrawal
period, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the
services fulfilled until the withdrawal. The payment amount is calculated proportionally to the scope of the service provided, taking
into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this
amount is the market value of the service provided.
8.12. The right to withdraw from a distant contract is not available to the consumer in relation to contracts:
8.12.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer who has been
informed before the performance of the service that he will lose his right of withdrawal once the contract has been fully performed
by the Seller, and acknowledged that; (2) in which the price or remuneration depends on fluctuations in the financial market over
which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of
the service is a Product – movable item (including movable items with digital elements) – which is non–prefabricated, manufactured
according to the consumer's specification or serving to satisfy his individual needs; (4) in which the subject of the service is a Product
– movable item (including movable items with digital elements) – which is quickly deteriorating or has a short shelf–life time; (5) in
which the subject of the service is a Product – movable item (including movable items with digital elements) – which is delivered in a
sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging
was opened after delivery; (6) in which the subject of the service are Products – movable items (including movable items with digital
elements) – which after delivery, due to their nature, are inseparably connected with other movable items including movable items
with digital elements; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion
of the Sales Contract, and which delivery may take place only after 30 days and which value depends on fluctuations in the market
over which the Seller has no control; (8) in which the consumer explicitly demanded that the Seller should come to them for urgent
repair or maintenance; if the Seller provides additional services other than those required by the consumer, or provides Products –
movable items (including movable items with digital elements) – other than spare parts necessary to perform the repair or
maintenance, the consumer has the right to withdraw from the contract in respect of additional services or products; (9) in which the
subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been
opened after delivery; (10) for delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11)
concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, transport
of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract designates a day or
period of service; (13) for the delivery of digital content that is not stored on a tangible medium if the performance of the service
started before the deadline to withdraw from the contract with the consumer's express consent after being informed by the Seller
about the loss of the right to withdraw from the contract and after acknowledging that, and if the Seller provided the consumer with
the confirmation referred to in art. 15 sec. 1 and 2 or art. 21 sec. 1 of the Consumer Rights Act; (14) for the provision of services for
which the consumer is obliged to pay the price for which the consumer has expressly requested the Seller to come to him for repair,
and the service has already been fully performed with the express and prior consent of the consumer.
8.13. The provisions regarding a consumer contained in this clause 10. of the Regulations shall apply from January 1, 2021 also to the
Customer/Service User who is a natural person concluding a contract directly related to their business, if the content of this contract
indicates that it does not have a professional character for this person, resulting in particular from the subject of their business
activity, disclosed on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
9.1. This clause 9. of the Regulations and all provisions contained therein are addressed and therefore bind only the Customer or the
Service User who is not a consumer and from January 1, 2021 and with regards to contracts concluded from that day also the
Customer/Service User who is not a natural person concluding a contract directly related to their business, if the content of this
contract indicates that that it does not have a professional character for this person, resulting in particular from the subject of their
business activity, disclosed on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
9.2. The Seller shall have the right to withdraw from the Sales Contract within 14 calendar days of its conclusion. In this case,
withdrawal from the Sales Contract may take place without giving a reason and does not give rise to any claims on the part of the
Customer against the Seller.
9.3. The Seller's liability under the warranty for the Product or non–compliance of the Product with the Sales Contract shall be
excluded.
9.4. The Seller will respond to the complaint within 30 calendar days from the date of its receipt.
9.5. The Seller shall have the right to limit available payment methods, including the right to request a full or partial prepayment
regardless of the payment method chosen by the Customer and the fact of conclusion of the Sales Contract.
9.6. The Service Provider may terminate a contract for the provision of an Electronic Service with immediate effect and without stating
the reasons by sending an appropriate statement to the Service User.
9.7. The liability of the Service Provider/Seller to the Service User/Customer regardless of its legal basis is limited, both for one claim
and for all claims altogether, up to the amount of the price paid and costs of delivery resulting from the Sales Contract, not
exceeding however the sum of one thousand zlotys (PLN). The amount limitation referred to in the preceding sentence shall apply
to all claims directed by the Service User/Customer against the Service Provider/Seller, even if the Sales Contract is not concluded
or in cases not related to the Sales Contract. The Service Provider/Seller shall be liable to the Service User/Customer only for typical
damage foreseeable at the time of the contract conclusion and shall not be liable for lost profits. The Seller is also not responsible
for delay in transporting the shipment.
9.8. All disputes arising between the Seller/Service Provider and the Customer/Service User shall be submitted to the court having
jurisdiction over the headquarters of the Seller/Service Provider.
10.1. The language of communication between the Seller and the Customer is English.
10.2. Change of Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, this is: changes in the law;
changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of
these Regulations.
10.2.2. In case of concluding on the basis of these Regulations continuous contracts (e.g. providing Electronic Service - Account), the
amended regulations bind the Customer if were met the requirements specified in art. 384 and 384 [1] of the Civil Code, that is,
the Service User was correctly informed about the changes and did not terminate the contract within 15 calendar days from the
date of notification. In the event that the amendment to the Regulations would result in the introduction of any new fees or
increase of existing ones the Service User has the right to withdraw from the contract.
10.2.3. In the case of concluding the contracts of a different nature from continuous contracts (for example, a Sales Contract), the
amendments to the Regulations shall not in any way affect the acquired rights of the Service Users/Customers before the
effective date of amendments to the Regulations, in particular amendments to the Regulations will not have an impact on already
placed or submitted Orders and concluded, implemented or executed Sales Contracts.
10.3. These Regulations shall not exclude the laws of the country of habitual residence of a consumer concluding the contract with the
Seller/Service Provider, which cannot be excluded by a contract. In such a case, the Seller/Service Provider guarantees the
consumer the protection afforded to him by provisions which cannot be excluded by a contract.
Model withdrawal form
(this form should be completed and sent back only if you wish to withdraw from the contract)
– Addressee:
LUNAR LOGIC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Al. Krasińskiego 17/3, 31-111 Cracow, Poland
lunarlogic.com
contact@lunarlogic.io
– I / we (*) hereby inform about my / our withdrawal from the Sales Contract of the following goods (*) contract for the supply of
the following goods (*) contract for a work involving production of the following goods (*) / for the provision of the following service
(*)
– The date of conclusion of the contract (*)/ recipe (*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only if the form is sent in a paper version)
– Date
(*) Delete as applicable.
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